AWN, now approaching two decades in the motor vehicle warranty industry, is managed by a team of industry respected professionals who bring a considerable amount of know–how and expertise to the job of managing both our selling agents and customer needs.
AWN draws on an extensive administrative infrastructure ensuring that systems and procedures are of a best practice standard.
With the latest claims call centre technology, we continually monitor our response times, ring rate and call cycles looking for ways to improve customer service.
We pride ourselves in having a fully staffed I.T. division with its own team of in-house programmers and designers. Our warranty management operating system is unique and was tailored specifically to the warranty industry.
With a collective sales experience of over 300 years, the AWN sales team delivers the highest level of expertise and professionalism to manage your account and any unexpected challenges.
Our warranty products with our proven sales training will turn your warranty program into an additional profit centre for your dealership with the benefit of protecting your bottom line and insuring protection for your customers against expensive repairs.
Boasting a claims team of 9 claims staff all with motor industry experience ranging from general mechanics, service advisers, parts, transmission and diesel specialists. Their intent is to see vehicles are repaired promptly and professionally.
We are the largest independent warranty provider in Australia, but we have not lost sight of why we are here. We provide the best Warranty products in the market, and back that up with superior claims performance.
However, most importantly, we ensure that our people are only one phone call away to be of service to you.
We live and breathe customer service and are happy to go to extra lengths to ensure we meet expectations. With AWN, it's not a cliché but an accepted company culture.