‘‘My car has unfortunately had some issues and you have come to the assistance twice now for which I am very grateful.’’
FRANK - QLD

Testimonials

At AWN we receive and invite regular feedback on our products and services.

Australian Warranty Network - AWN

Australian Warranty Network happy customer 29th October 2013

The proprietor of Central Star Automotive Queensland Pty Ltd noted the vehicle had a faulty air mass meter as well as a faulty and failing water pump. The proprietor made enquiry of AWN and in doing so sought approval to undertake repairs and replacement under the provisions of my policy. AWN extended approval for the work and met the cost.

I wish to take this opportunity to say that in terms of acquiring motor vehicles, obtaining extended warranty cover with AWN Pty Ltd was one of the best actions I have ever undertaken. I also wish it to be known that your service delivery is excellent, your fairness in interpreting claims is excellent, and your timely intervention in regard to concluding claims is excellent. I propose to utilise your services again in the future where necessary and I will have no hesitation in recommending your services to anybody who might make enquiries of me regarding extended warranty matters.

I express my sincere thanks to you for your assistance with these matters.

Yours faithfully,
James

Australian Warranty Network - AWN

"Australian Warranty Network happy customer" - 23rd February 2013

I wish to say that I received really great assistance from AWN with my car repair even though AWN had the right to decline my claim. Well Done AWN!!! I specially thank Jamie for his flexible decision making that helped me very much. I will definitely recommend them as a fantastic Insurance Company for used car mechanical repairs.

Henry (JP for the |A.C.T) 23 February 2013

Australian Warranty Network - AWN

"Australian Warranty Network happy customer" - 29th October 2012

Dear Jamie,

Your cheque arrived in the mail last Friday so this is just a short note to say thank you for your prompt response to my request for help with my repair bill. I have had a bit to do with insurance companies over my 77 years and I have to tell you that your prompt response to a customer's needs is not the norm!

Cheers, and thankyou once again.

Norman

Australian Warranty Network - AWN

"Australian Warranty Network happy customer" - 9th October 2012

Hi there,

Just had to tell you how terrific Emma was when I called last week to enquire about claim.

Typically I dread dealing with anyone who has anything to do with the car, but Emma was so patient, so helpful, and sorted everything out.

If I won tattslotto, top of the list would be a PA as wonderfully competent as Emma!

Best wishes,

Amelia

Australian Warranty Network - AWN

"Australian Warranty Network happy customer" - 13 August 2012

Dear Sir/Madam,

I would like to sincerely thank you for the way our recent claim was handled by your company. We pay over $15,000 a year on various insurances and have never made any claims. On the Friday that the starter motor in our 4T van stopped working I contacted NRMA firstly and then once it was found to be more serious I then contacted Australian Warranty Network. Danica advised me that your preferred auto-electrician was in Moorebank but I was in Minto and would have needed a tow by a specialist truck tower. Further, by the time I would have got there the van would not be fixed until the Monday, necessitating 3 nights' accommodation as well, not to mention huge inconvenience.

There was an auto-electrician where I was who could replace the starter motor straight away and after a few short minutes Danica had it approved by AWN management for us to use that one instead of the preferred one.

I can't thank you enough for your service. This simple act saved us so much time, hassle and money, you have no idea! I am sure that many other companies do not have the same logic and sense that you have displayed on this occasion, and you should all be commended, Danica in particular.

Thanks again,
Yours faithfully,
Diana

Australian Warranty Network - AWN

Australian Warranty Network happy customer - 12th April 2012

I just want to write you a note and express how happy I was with my experience with Australian Warranty Network.

I bought my BMW 120i from Pickles auctions in Belmore last August and luckily the representative there advised me to purchase your product. I settled on the Extreme product because I expect to keep the vehicle for quite a few years. I must admit that when I told my friends about the AWN warranty they thought I was taken for a ride and were extremely dubious. How wrong they were! Yesterday I rang your office after hearing a strange noise coming from my engine. The customer service representative was extremely helpful in helping me locate one of your approved repairers only a short distance from my work. The staff at Artarmon Automotive Chris and Eddie were extremely helpful in diagnosing the problem, contacting Australian Warranty Network and getting approval for the repair. Although they were extremely busy they returned my car to me as quickly as possible. While the AWN warranty seemed expensive at the time of purchase it has almost paid for itself in this one claim.

I am currently looking for a vehicle for my wife and this experience with Australian Warranty Network has given me the peace of mind to buy another vehicles from Pickles.

Kind regards,
Grant

Australian Warranty Network - AWN

I just thought I would let you know, the work on my bike was completed and all is well.

Also wanted to thank you for you assistance, I know that warranty can be complicated but you helped make the whole thing roll smoothly and I wanted you to know I appreciated it.

Hopefully that will be it for any issues in the future as I do think the bike is a good product hopefully just a one off thing so you and your company are not out of pocket.

All the best

Kind regards,
Jeff

Australian Warranty Network - AWN

I would like to extend my appreciation to Australian Warranty Network for the fast, efficient service I received in the last 24 hours of my vehicle breaking down and Australian Warranty Network processing the claim within hours.

Your quick action has allowed me to get back into working mode with very little down time. My last 3 vehicles over recent years have had this warranty contract and this has been the first time I have had to use it.

So once again many thanks.

Barrie SJ

Australian Warranty Network - AWN

I would like to pass my thanks onto Australian Warranty Network particularly a person called Shane who was very helpful and tried his best to help me in what was a stressful situation.

Regards
Alan Doel

Australian Warranty Network - AWN

Hi

Thanks for the great service from Australian Warranty Network. Port Kennedy Automotive Repairs were excellent!! Really good, trouble free service. Dealings were prompt with no fuss.

Thanks for providing a great service.

Kim
Post Kennedy
Western Australia

Australian Warranty Network - AWN

To Peter,

I am writing you this letter to commend Christian on an exceptional job.

He has been looking after my warranty claim for my Holden Jackaroo. I am pleased with the amount of time and effort that he has put into getting my car back to me. Christian has always kept me informed with what has been happening with the progress of my car. He has also made sure that the parts that were needed to fix my car arrived asap, which to me is a fantastic effort.

He is an asset to have in your company. If in future I need to deal with Australian Warranty Network again, I will no doubt be asking to deal with Christian.

Thanking you

Nikki

Australian Warranty Network - AWN

Dear Sir

I received your cheque for $155.00 as payment for a repair recently performed on my Prado by my own mechanics.

I must write to commend Australian Warranty Network in this matter, and thank you for your response to my claim.

I have made two claims now on this vehicle and both have been quickly and efficiently handled.

I am thoroughly satisfied with the service AWN offers and continue to recommend AWN to any seeking motor vehicle service warranty.

Thanking you

Your faithfully

Peter
Secret Harbour
Western Australia

Australian Warranty Network - AWN

Dear Sir/Madam

LETTER OF APPRECIATION

I wish to thank Australian Warranty Network for honouring your Contract with me. My car has unfortunately had some issues and you have come to the assistance twice now for which I am very grateful.

As a message to any prospective purchasers of a used motor vehicle I suggest to them (and it's only my opinion) the following:

  • Purchase a vehicle from a car yard and take out the best warranty on offer with AWN.
  • Understand what is covered i.e. read the documentation to avoid misunderstandings. Understand if the engine oil or any other fluid leaks out and cooks a component you probably won't be covered. There are specific items you are covered for. It's more like insurance.
  • The first three months from the purchase of a second hand vehicle falls under a 3 months statutory warranty and the Motor Dealer should be responsible for any repairs and not simply AWN. My car was on a hoist for nine days after it broke down in its first week of purchase. The issue was with the dealer not Australian Warranty Network who in fact authorised my car's repair even though there was still a question as to who was to pay.

My car was repaired by Selective Motors at Breakfast Creek and did a wonderful job as well as washing my car to boot.

Regards

Frank
Holland Park
Queensland

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